eBooks Frequently Asked Questions

Common Issues


I have finished a book and would like to return it early.
  • To return Adobe EPUB eBooks from the OverDrive app on your phone or tablet, hold down on the picture of the book on the Bookshelf until the return option appears. If you have an older version of OverDrive Media Console you need to tap on the plus sign next to the item on the Bookshelf and choose "Return/Delete."
  • To return Adobe EPUB or PDF eBooks from your computer or dedicated e-reader you must use Adobe Digital Editions (ADE). In the library view of ADE, right-click or Ctrl-click on the book and select “Return Borrowed Item.” If you are using an older version of ADE, you must click on the book and then click on the Item Option arrow just to the left of it before selecting "Return Borrowed Item." To delete the item from your reader, click on the device icon under the Bookshelves heading in ADE and follow the same procedure.
  • To return Kindle Books early, visit the "Manage Your Kindle" page in your Amazon account. Find the book you would like to return, click on the "Actions..." button and select "Return this book."

I would like to renew a book.

There is no procedure for renewing a book. If a book expires before you are done reading it and there are no holds on it, you can simply check it out and download it again.

I would like to filter my search results by age or maturity level.

You can do this by going to your account settings and selecting the desired maturity levels to be displayed. See the OverDrive help page for screenshots of how to do this.

I accidentally checked out the incorrect format of a book.

In most cases the library can return the item from your account. Please contact support with your library card number and the title(s) you checked out in the incorrect format. Once the item is returned you can return to our OverDrive page and check out the correct formal.

I would like to suspend a hold.

You can do this by going to the Holds section of your account settings and clicking on the Options button next to the hold. See the OverDrive help page for screenshots of how to do this.

I was issued a new library card number and I don't see my checkouts/holds.

To transfer your existing checkouts and holds to your new account, please contact support with your new library card number, your previous library card number, and your email address.

My e-reader does not appear in Adobe Digital Editions.
  • Close out of Adobe Digital Editions and reopen it with the e-reader plugged in.
  • Try plugging the device into a different USB port. (Desktop computers have additional ports on the back.)
  • Make sure your e-reader is fully charged and unlocked. (Some touch screen e-readers have a slide to unlock them.)

The eBook I downloaded does not open in Adobe Digital Editions
  1. Click the download button again and click "Open" (not "Save"). This should cause it to automatically open in Adobe Digital Editions.
  2. You may need to set Adobe Digital Editions as the default program for opening the downloaded file. This can be done through the Internet browser or through the operating system. The file type that needs to be changed is .acsm (Adobe Content Server Message). The following are instructions with screenshots for Firefox and a variety of operating systems: Firefox, Windows 7, Windows Vista, Windows XP, Mac.

I get an error message saying "User Not Activated" or "No permission to copy here".
  • Windows
    1. Make sure Adobe Digital Editions (ADE) is closed.
    2. Plug your device into your computer.
    3. Locate the device's icon under "Computer" and open it.
    4. Delete the folder ".adobe-digital-editions."
    5. Eject your NOOK from the computer by right clicking on its icon.
    6. Open ADE.
    7. Plug your NOOK in again so that it appears in ADE.
    8. Transfer the book again.
  • Macintosh
    1. Make sure Adobe Digital Editions (ADE) is closed.
    2. Plug your device into your computer.
    3. Press Cmd+Shift+G to get a "Go to Folder" search box.
    4. Type in the following: /[exact name of your NOOK drive]/.adobe-digital-editions
      Ex. /MyNOOK/.adobe-digital-editions
    5. Delete the contents of this folder.
    6. Eject your NOOK from the computer.
    7. Open ADE.
    8. Plug your NOOK in again so that it appears in ADE.
    9. Transfer the book again.

I receive a message saying a book has been delivered to my Kindle, but it does not appear there.

Kindle books are delivered through a Wi-Fi connection only. They will not be sent through 3G. The following instructions will help you connect your device to Wi-Fi.

  • E-Ink Kindle
    1. Check at the top of your screen next to the battery power indicator. If it says 3G there or nothing at all, you will need to connect to a wireless network.
    2. Click or tap on your Menu button and select Settings.
    3. Select “view” next to the Wi-Fi Settings heading. This should display the available wireless networks.
    4. Select the network you would like to connect to. You might need to enter a password or agree to terms of use before connecting.
    5. Your device should now say Wi-Fi at the top next to the battery power icon if you have successfully connected. The book should be delivered shortly.
  • Kindle Fire
    1. Tap on the menu button (gear) at the top right of the screen.
    2. Tap on the Wi-Fi option. A list of available wi-fi networks should be displayed.
    3. Tap on the desired network to connect. You might need to enter a password or agree to terms before connecting.
    4. If you are connected, tap on the menu button again and select Sync. Your book should be delivered shortly.

I am not asked where I want to save a Kindle file when transferring it via USB.

You will need to set your browser to ask before downloading files. Use the proper instructions for your browser.

  • Mozila Firefox
    1. Click the Tools menu and select Options.
    2. Make sure the General tab is selected on the window that opens.
    3. Find the Downloads heading and click "Always ask me where to save files."
  • Google Chrome
    1. Click on the wrench icon in the upper right corner and select Settings.
    2. Click on Under the Hood on the left side of the screen.
    3. Find the Downloads area and check the box next to "Ask where to save each file before downloading."

I tried to log in and received the message: "This service is not available to DBRL cardholders who reside outside our designated service area."

Access to our downloadable materials is restricted to patrons living in our primary service area. If you live outside of this area you may have access to downloadable materials through the Missouri Libraries 2 Go collection. Check with your local library about availability.

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